Frequently Asked Questions |
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| About PicknBuy24.com |
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| Q2 |
Is PicknBuy24.com trustworthy? |
| A2 |
Yes, since we are a listed company on the Tokyo Stock Exchange from July 2004.
This means we are more reliable than any other car exporter.
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| Q3 |
Why do people choose PicknBuy24.com? |
| A3 |
- All Genuine Cars, inspected by professional Japanese mechanics
- To Save Costs by Cutting out the middle man
- To Choose from a Variety of Stock
- Guaranteed Quick Shipment covered by Warranty
- Easy Import procedures Supported by English Speaking Staff
- Reliability of a Listed Company on the Tokyo Stock Exchange
Please click to see more about "Why smart people choose PicknBuy24.com?"
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| Q4 |
What is office hour of PicknBuy24.com? |
| A4 |
Our office hour are based on Japan time (GMT+9hours)
Monday - Friday
9:00 - 18:00
We will do our best to respond to your inquiry as soon as possible.
Should you have an inquiry, please email to pboffer@picknbuy24.com.
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| About Membership |
| Q1 |
What are the benefits of becoming a member? |
| A1 |
- Free of charge
- No obligation
- Membership is instantaneous once you submit your application
- Easier completion of order forms
- View records of vehicles recently visited
- Retrieve past invoices anytime
- Receive prior notice of campaigns and special offers
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| Q2 |
Do I have to become a member? |
| A2 |
No, membership is not required to view our stock lists and prices.
You can view most of our website without registration.
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| Q3 |
How do I register? |
| A3 |
There are two patterns to becoming a member:
1 .Click "My Account" (appears on the left side of our homepage).
Complete and submit the register form when you click on “My Account”
on our website.
Click on the "register form" button and complete the order form.
2. Complete the order form for a vehicle and you will automatically be
registered as a member.
Once you registered, you are in logged in status. Your computer remembers your ID and password unless you log off.
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| Q4 |
How do I receive my ID and password? |
| A4 |
Your new ID and password will be sent to you immediately by automated e-mail after you submit your register form.
Please input the correct email address correctly so that your new ID and password is received in order.
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| Q5 |
I lost my password! |
| A5 |
We will reissue your ID and password by email.
If you lost your ID or password, please email us with your registered email address and your name. pboffer@picknbuy24.com
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| About the Vehicle's Condition |
| Q1 |
How can I confirm the vehicle's condition? |
| A1 |
All of our stock is inspected by professional mechanics, and the condition of each vehicle is described on the Vehicle Information Sheet on the web site.
Please click to see "How to read Vehicle Information Sheet".
Our vehicle's condition is graded as below;
| Grade |
Explanation |
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| 6 |
New vehicle, or like new condition
No scratches or dents |
PicknBuy24.com recommends vehicles graded between 6 and 4. (Drivable as is!) |
5 |
Excellent condition
There may be some slight scratches or very small dents |
| 4 |
Very good condition
There may be some small scratches or small dents
Interior of vehicle may require some cleaning. Engine is fine. |
| 3 |
Good condition
There may be some scratches and dents
Interior may require cleaning.
Engine may require some attention (e.g. change oil, check plugs, check battery etc.) |
May require some repair to exterior. But engine still sound. |
| 2 |
Rough condition
There may be some unsightly scratches and dents
Interior may require a full valet.
Engine will require a good tune-up or may require repairs. |
Will require some repair. |
| 1 |
Damaged condition
Vehicle is in accident damaged condition
Repairs will be required to exterior, and maybe engine/interior |
Before driving your vehicle over long distances we recommend a simple check of the vehicle, such as oil, water, belts, brakes, tyre tread, etc. |
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| Q2 |
What if I was unhappy with the vehicle's condition? |
| A2 |
Please do not worry about the vehicles' conditions,
since all vehicles sold by Picknbuy24.com are all genuine Japanese vehicles, and all of them are fully inspected by professional Japanese mechanics in our stock yard.
PicknBuy24.com recommends vehicles with vehicle's condition graded between 6 and 4.
(Drivable as is!)
However if you are unhappy with the car, we are here to cover the loss with the warranty.
Please contact us immediately.
Refer to our claim clause for details.
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| About Total Cost |
| Q1 |
What is included in the listed price on PicknBuy24.com? |
| A1 |
Price on PicknBuy24.com's vehicle condition sheet is based on FOB price.
FOB(Free On Board) means Car cost + custom clearing cost in Japan
Please see A2 below to see the total cost to own a car.
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| Q2 |
What is the total cost required to own a car? |
| A2 |
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FOB |
Car cost + custom clearing cost in Japan |
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Warranty |
(Optional $100) |
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Stereo installation |
(Optional $150) |
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JAAI inspection fee |
(Only for Kenya and Tanzania customers) |
| +) |
Freight |
(Shipping cost to your country) |
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= Total amount to be remitted to PicknBuy24.com prior to shipment.
Price appears on the Proforma Invoice.(C&F or CIF amount) |
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EXTRA: |
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Cost of Wharfage charges |
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Local duty for clearing |
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Inland transport fee |
(if neessary) |
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Other charges |
(if applicable) |
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= Please ask your local clearing agent for clarification of local charges to be
paid after the vehicle arrives at your port. |
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| Q3 |
How much is the freight cost? |
| A3 |
Please use "freight calculation" on the vehicle information sheet to calculate the shipping cost to your nearest port.
If you click the button and select the port of delivery, the freight will be automatically calculated.
Please refer approximate freight as below;
| Type of car |
Examples: |
to Dar es Salaam,
Tanzania |
to Mombasa,
Kenya |
to Nassau, Bahamas |
to Port Moresby, PNG |
More ports are available |
| Saloon |
TOYOTA COROLLA |
$1,200 |
$1,100 |
$1,500 |
$1,200 |
ASK |
| 4WD |
TOYOTA PRADO |
$2,000 |
$1,800 |
$2,400 |
$1,900 |
ASK |
| WAGON |
TOYOTA HIACE |
$2,000 |
$1,800 |
$2,400 |
$1,900 |
ASK |
Please note Freight is based upon current rate,
and we reserve right to change the rate according to their adjustment.
If the freight calculation is not available for your nearest port please send your inquiry by e-mail to pboffer@picknbuy24.com
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| Q4 |
What does waranty cover? |
| A4 |
Warranty will cover the following:
- Cost of the vehicle if the vessel sinks, catches fire, or destroyed totally
during transit
- Cost of "general average"
(i.e. cost of salavation if vessel is rescued before sinking)
- Cost of any parts stolen, or replacement of any parts stolen, during transit
- Cost of any damage incurred during transit
Warranty is valid whilst the vehicle is on the vessel only.
(i.e. Warranty ceases once the vehicle departs from the vessel's gate.)
The above accidents do not occur often, however they do occur unexpectedly.
Why take the risk of losing your hard earned money?
Warranty will give you peace of mind.
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| Q5 |
What is stereo installation? |
| A5 |
Some vehicles arrive to our stock yards without stereos. The original owners have removed them for their next vehicle.
You should check for stereo installation if you wish to have a stereo in the vehicle when it arrives.
The cost is US$150 per stereo.
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| Q6 |
How do I receive a proforma invoice? |
| A6 |
Please retrieve your proforma invoice after submitting your order by clicking on the "Proforma Invoice Print Format" button.
Your proforma invoice will be also sent to you by email.
Or you can also view or print your previous invoice via My Account.
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| Q7 |
Can you discount? |
| A7 |
Please note that the vehicles listed are the fixed price.
Therefore we cannot discount these vehicles.
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| About Payment |
| Q1 |
How do I receive a proforma invoice? |
| A1 |
Your proforma invoice will be sent to you by email.
Please proceed with your payment ASAP to enure quickest shipment of your vehicle.
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| Q2 |
When should I pay? |
| A2 |
Our stock will be sold upon "First come, First serve" basis.
Please arrange payment ASAP and send us payment copy to secure the car.
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| Q3 |
What if the car was sold to another client after I paid? |
| A3 |
Do not worry!
We will either
- Refund your money or
- Look for a replacement vehicle
- You can choose another vehicle from our stock for the same value.
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| Q4 |
When should I pay freight cost? |
| A4 |
Payment of freight is required prior to shipment.
We will ship the car upon payment of C&F or CIF amount indicated on the proforma invoice.
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| Q5 |
What is PicknBuy24.com's payment method? |
| A5 |
We accept following payment method;
Do not forget to bring your proforma invoice with you when you remit the money.
| 1. Telegraphic Transfer |
The easiest and fastest method of payment.
Don’t forget to quote the invoice number in the payment instructions. |
| 2. Western Union |
You will have to provide us with details of the Western Union payment including the Money Control Number, details of the remitter’s name and address, and amount of the transfer. |
| 3. Traveller's Cheque |
should be signed and countersigned (two signatures) and sent by registered airmail or door to door courier with a copy of your passport. |
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| Q6 |
What are your bank account details? |
| A6 |
Our bank details are as below; |
Account Name:
Account NO.:
Bank Name:
Branch:
Swift Code:
(Bank Charge: |
AGASTA CO., LTD
2890881
BANK OF TOKYO MITSUBISHI UFJ
TORANOMON BRANCH
BOTKJPJT
SENDER'S ACC) |
Our bank details are also on the proforma invoice.
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| Q7 |
Can I pay by credit card? |
| A7 |
We do not accept credit card or letter of credit as payment.
Please remit funds by telegraphic transfer as our preferred method of payment.
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| Q8 |
Do you accept my local currency? |
| A8 |
Yes, but we still require the payment to be received in U.S. dollars.
You can take the proforma invoice to your bankers and they will advise you the equivalent of your local currency to pay the bank.
Your bankers will then convert your local currency and remit U.S. dollar currency to us.
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| About Shipment |
| Q1 |
How long does shipment take? |
| A1 |
Delivery of your vehicle to your nearest port will depend on the timing of your payment and the shipping company's schedule.
Please click below to see the approximatedelivery times for each region.
Delivery time to your region
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| Q2 |
How will I know about the shipping schedule? |
| A2 |
Booking will be arranged by AGASTA CO., LTD..
Please wait to receive the departure and arrival date of your shipment via email from our logistics department.
In some cases, AGASTA will contact you to obtain further information in need before shipment, otherwise, leave it up to us.
We will advise shipment details once the vehicle is confirmed for shipment by the shipping companies. Please keep a note of the arrival date and confirm with the local shipping agent in case the arrival date has been changed.
We strongly recommend you contact your local clearing agent or shipping agent to confirm the arrival date before you collect your vehicle.
Please click below to see our preferred clearing agents list.
Our preferred clearing agents
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| Q3 |
What do I have to prepare for the shipment? |
| A3 |
In most cases you need do nothing. AGASTA will arrange the shipping on this side on your behalf.
Once you received a notice for booking, please keep the arrival date so you can collect the car.
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| About Import Procedures |
| Q1 |
Which documents do I need to receive the car? |
| A1 |
The below documents will be required
- Customs Invoice
- Bill of Lading
- Other documents may be required depending on your country's regulation
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| Q2 |
Do I need to contact a clearing agent? |
| A2 |
Please consult with your local clearing agent as soon as you found a car from our website.
They will quote you extra cost after landing at the port, and also give you all the instructions to register in your country.
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| Q3 |
How do I find the clearing agent? |
| A3 |
You can choose your own reputable clearing agent in your local area,
or you may wish to contact our preferred clearing agents in your region.
Our preferred clearing agents
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| Important notice for specific countries |
| Q1 |
For Kenya and Tanzania clients |
| A1 |
JAAI inspection required!
What is JAAI (Japan Auto Appraisal Institute) inspection?
JAAI, established in 1966 under the approval of the Ministry of International Trade and Industry and the Ministry of Transport.
JAA's export inspections has gained the recognition of foreign countries. Over the three-year period since the abolishment of the export inspection system in Japan, JAAI has inspected approximately 250,000 vehicles.
JAAI inspection will be required for the vehicles to be exported to Kenya and Tanzania.
This may take up to 10 days depending on how busy the inspectors are.
Booking of your vehicle for shipment will be arranged once the JAAI inspection is completed.
Please pay the JAAI Inspection fee of US$300 at the same time of payment for your vehicle.
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| Q2 |
For Mozambique clients |
| A2 |
MOZ number required!
MOZ number is;
To import and register a vehicle in Mozambique, we will issue a new proforma invoice with the engine number.
So you will be able to ask MOZ number for Interek Inspection.
Contact your local Intertek Office and apply for the MOZ number accordingly.
- And send us the MOZ number by e-mail or facsimile as soon as you can.
- Upon receipt of your MOZ number, we will be able to arrange Intertek inspection.
This may take up to 10 days depending on how busy the inspectors are.
Booking of your vehicle for shipment will be arranged once the Intertek inspection is completed.”
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| Q3 |
For Malawi clients |
| A3 |
For
easy and smooth payment transaction, please transfer the fund at:
- The National Bank of Malawi
- The Reserve Bank of Malawi
You may be requested to contact the Malawi Embasy in Tokyo in regards to confirmation of your foreign exchange control application.
Send a copy of the bank receipt with the invoice copy to PicknBuy24.com by e-mail or FAX as soon as payment is effected.
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| Q4 |
For Caribbean clients |
| A4 |
Correct street address required!
Please note that your street address will be required since the U.S. Government’s Department of Homeland Security does not allow imports of vehicles for clients with just their P.O. Box address in the Caribbean.
Ensure that your street address is correct when you fill in the order form.
And we can book your vehicle for shipment and prepare the shipping documents accordingly.
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| Q5 |
For clients importing through Durban port, South Africa |
| A5 |
Correct street address required!
Please note that your PO Box address alone will not suffice. A street address is required and the South African Government for vehicles being imported via Durban port.
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| Others |
| Q1 |
I have problem with accessing internet. |
| A1 |
If you are interested in any of our stock, please send us an email with the Ref. No of the car on the newspaper or catalogs by email to pboffer@picknbuy24.com
We will support your purchase even though you have no access to internet.
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| Q2 |
Can I order by FAX or phone? |
| A2 |
No. To avoid communiaction failure, you submit your order on-line.
If you have problem with accessing the internet, please order by email. pboffer@picknbuy24.com
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| Q3 |
Can I buy left hand drive car? |
| A3 |
Sorry, we do not hold left hand drive vehicles in our stock.
There are no left hand drive Japanese vehicles in Japan, only European and American models. Left hand drive vehicles are too difficult to source.
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| Q4 |
Can I order spare parts? |
| A4 |
Sorry, spare parts service is not available at present.
Please consult with your local spare parts dealer as it is much cheaper and quicker to find the requested parts in your region.
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| Q5 |
I want to order a car with accessories! |
| A5 |
The cars on PicknBuy24.com is sold "as it is".
We can not add accessories except for stereos.
However we have many stock with attractive accessories!
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| Q6 |
I am not living in my country at the moment, which address do I indicate? |
| A6 |
Please enter the address where the vehicle will be imported.
For example, if you live in the U.K. but wish to import the vehicle into Zimbabwe,
then enter the address in Zimbabwe.
Ensure that your street address is correct when you complete the order form since this will be the address used on all shipping documentation.
For Caribbean clients and clients importing vehicles through Durban port:
Please note that your PO Box address alone will not suffice. A street address is required in accordance with U.S. Government's Department of Homeland Security for Caribbean clients, and the South African Government for vehicles being imported via Durban port.
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| Q7 |
Do you have any representitive outside of Japan? |
| A7 |
We only have an office in Japan at this moment.
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| Q8 |
Why do Japanese people trade their vehicles in so early? |
| A8 |
Many Japanese drivers love their vehicles and cannot wait to change their vehicle for the new shape models.
Most models undergo change of shapes every five years. Also, the registration system here in Japan is very expensive, at an average cost of US$1,200 per year. After 9 years it does not become worth the cost to register such a vehicle.
Therefore many Japanese drivers prefer to change to new models.
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| Q9 |
Why is mileage(KM) so low? |
| A9 |
Many Japanese people travel to work on the train or bus. There are very few parking spaces in Japan, so it is not convenient to drive to work.
Besides, the train systems in Japan are so efficient you can set your watch by the train timetables. Since many Japanese employees work late, there is not much chance to drive their vehicles during the weekdays.
That leaves only the weekends to enjoy driving their vehicles. The average Japanese car travels approx. 8,000km per year.
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| Q10 |
What is PicknBuy24.com's claim policy? |
| A10 |
We are confident about our car quality, but if you are unhappy about the condition, please contact us ASAP according to our claim clause.
Our claim clause is as below;
Claim and Compensations |
1. No claim shall be accepted unless;
a. the FOB amount of the vehicle purchased is above US$1,500
b. claimed damages is above US$300
(the Buyer shall bear US$299 as a repair cost per car);
ｃ. the age of the vehicle is less than 10 years;
d. for engine and transmission trouble, the number of miles driven of the vehicle
is less 100,000km.
e. the Buyer notify the Seller of any claim in detail in writing within 7 days after the
arrival of the vehicle
at the destination specified in the bill of lading;
f. the following documents are presented by e-mail or facsimile with in 7days after
the notice in subparagraph e , above ; port authority’s report of any damage or
missing items from the vehicle, a reputable local garage’s report and quotation
in U.S. dollar currency for repairs, and photos of any damage
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2. The Seller shall not be liable for;
a. interior damages that are judged as minor and non-need of mention or invisible
(including without limitation scratches, cigar burns, stains and cuts);
b. missing or damaged interior equipments
(including without limitation shift knobs, head rests, sun shades, spare tires,
jack tool kits, floor mats, cigarette lighter, and remote controls);
c. exterior damages that are judged as minor and non-need of mention or invisible
(including without limitation scratches, tiny dents, holes and small rust); or
d. snow tires after market alloy wheels not mentioned or missing wheel lock nut
e. any consumable parts including without limitation oil, fuel, tire tread,
air-conditioning gas, etc
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